The WhatsApp CRM built for e-commerce brands
Cash-on-delivery orders that aren’t confirmed quickly turn into RTO losses. Manual confirmation calls don’t scale on sale days. Yuktar fixes the structure: one official number, every chat on a contact record, every deal on a visible pipeline.
From chat chaos to a working system
Cash-on-delivery orders that aren’t confirmed quickly turn into RTO losses. Manual confirmation calls don’t scale on sale days. And the cost compounds: handovers fail, promises get lost, and nobody can say what the pipeline actually looks like this week.
Structure fixes it without changing how you sell. One official number the whole team answers from; every conversation attached to a contact with notes, tags and deal stage; automation firing the follow-ups nobody should have to remember. A play like "confirm cod orders automatically to cut rto losses" becomes a stage-change trigger, not a sticky note.
Where e-commerce teams bleed deals
COD orders cancel before they ship
Cash-on-delivery orders that aren’t confirmed quickly turn into RTO losses. Manual confirmation calls don’t scale on sale days.
One-time buyers never come back
Acquisition costs keep rising, but most stores have no systematic reorder or win-back journey. Repeat revenue is left on the table every month.
Built for e-commerce team workflows
Shared WhatsApp inbox
Multiple teammates on one official number with assignment, notes and full history the business keeps.
Send shipping and delivery updates
Send shipping and delivery updates customers actually read — tracked on stages, not in memory.
Run festival-sale broadcasts to opted-in
Run festival-sale broadcasts to opted-in segments without getting blocked, triggered automatically by pipeline movement.
Roles & audit trail
Role-based access and audit logs keep client conversations accountable and recoverable.
Scattered chats → working pipeline
- 1
One number, whole team
Connect an official WhatsApp Business API number; everyone answers from a shared inbox with internal notes customers never see.
- 2
Chats become contact records
Tags, custom fields and a timeline of every WhatsApp, email and SMS touch — retrievable when the e-commerce client calls back months later.
- 3
Pipeline everyone can see
Drag-and-drop stages with lead scoring — deal state stops living in one person’s head.
- 4
Stage changes trigger follow-ups
Move a deal, fire a sequence. In practice: a shopper abandons a ₹2,400 cart — Yuktar waits 30 minutes, sends a WhatsApp reminder with the items and checkout link, and recovers the sale.
24/7
automated COD confirmation & cart recovery
98%
typical open rates on WhatsApp vs ~20% email
Ready-to-send messages for e-commerce teams
Written for this industry, compliant with Meta template rules — replace the variables and submit for approval.
Abandoned cart recovery
Hi {{name}}! Your cart at {{store}} is saved — {{item}} and {{count}} more items are waiting. Complete checkout in one tap: {{link}}. Ordering today ships by {{date}}.
COD confirmation
{{name}}, please confirm your Cash-on-Delivery order #{{order}} ({{item}}, ₹{{amount}}). Reply 1 to CONFIRM or 2 to cancel. Unconfirmed orders are held for 24 hours.
Frequently asked questions
What happens to chats when a team member leaves?
Nothing is lost — conversations belong to the workspace, not personal phones. Reassign their contacts and every thread, note and deal stays intact.
Will bulk promotional broadcasts get my number banned?
Yuktar sends through the official WhatsApp Business API with approved templates and opt-in management, which is exactly how Meta expects promotional messaging to work — unlike unofficial bulk-sender tools that risk bans.
Can I segment customers by purchase behaviour?
Yes. Tag and segment contacts by product, order value or recency, then target each segment with different WhatsApp, email or SMS campaigns — and watch replies land in one shared inbox.
What’s included free?
The free forever plan includes the inbox, pipeline and core messaging; you upgrade only for higher volumes and deeper automation.
First workflows to move in
- Run festival-sale broadcasts to opted-in segments without getting blocked
- Win back lapsed customers with personalised reorder nudges
- Recover abandoned carts with WhatsApp reminders that include a one-tap checkout link
- Confirm COD orders automatically to cut RTO losses
One WhatsApp your e-commerce team closes deals from
Inbox, pipeline and automation in one setup session. Free forever plan — no credit card.
Get Started — It’s FreeNo credit card · Free forever · Cancel anytime