E-commerce Brands run WhatsApp campaigns that get replies
Abandoned carts, COD confirmations, repeat-purchase campaigns — the margins live in the follow-up. Yuktar automates WhatsApp, email and SMS journeys that recover revenue you already paid to acquire.
Why WhatsApp wins for e-commerce
For e-commerce businesses the highest-converting inbox isn't email — it's the chat your customers already answer. The difference shows up immediately in campaigns like "send shipping and delivery updates customers actually read".
Yuktar runs on the official Business API: approved templates, genuine opt-ins, rich media and buttons. You get broadcast reach without the ban-risk of unofficial sender tools — and email and SMS ride along in the same platform for the touches WhatsApp shouldn't handle.
Your first campaign, in four moves
- 1
Bring your number onto the official API
Guided onboarding keeps your existing number and adds your whole team to one shared inbox.
- 2
Import contacts with consent tracked
Segment e-commerce audiences by tags, source and behaviour — so every broadcast is relevant, not spray-and-pray.
- 3
Get templates approved
Write broadcast and utility templates with media and buttons; Yuktar submits them to Meta and tracks approval status.
- 4
Send, automate, measure
Broadcasts, drips and chatbots with per-message delivery and read tracking. In practice: a shopper abandons a ₹2,400 cart — Yuktar waits 30 minutes, sends a WhatsApp reminder with the items and checkout link, and recovers the sale.
The toolkit, in daily use
Send shipping and delivery updates
Send shipping and delivery updates customers actually read — segmented, scheduled and tracked to the reply.
Run festival-sale broadcasts to opted-in
Run festival-sale broadcasts to opted-in segments without getting blocked, handled by a no-code chatbot around the clock.
Opt-in & number safety
Consent tracking and approved templates keep your number in good standing with Meta.
One inbox, whole team
Replies from every campaign land in a shared inbox with assignment and notes — no more one-phone bottleneck.
WhatsApp messages e-commerce brands can copy today
Field-tested formats for e-commerce conversations. Swap the {{variables}} with your details.
COD confirmation
{{name}}, please confirm your Cash-on-Delivery order #{{order}} ({{item}}, ₹{{amount}}). Reply 1 to CONFIRM or 2 to cancel. Unconfirmed orders are held for 24 hours.
Reorder nudge
Hi {{name}}, it's been {{weeks}} weeks since you bought {{item}} — most customers reorder about now. Here's 10% off your refill with code {{code}}: {{link}}. Valid till {{date}}.
Abandoned cart recovery
Hi {{name}}! Your cart at {{store}} is saved — {{item}} and {{count}} more items are waiting. Complete checkout in one tap: {{link}}. Ordering today ships by {{date}}.
The messaging problems e-commerce teams hit
COD orders cancel before they ship
Cash-on-delivery orders that aren’t confirmed quickly turn into RTO losses. Manual confirmation calls don’t scale on sale days.
One-time buyers never come back
Acquisition costs keep rising, but most stores have no systematic reorder or win-back journey. Repeat revenue is left on the table every month.
24/7
automated COD confirmation & cart recovery
98%
typical open rates on WhatsApp vs ~20% email
Frequently asked questions
Will broadcasts get my number banned?
Not on the official Business API with approved templates and opted-in recipients — which is what Yuktar enforces by design. Bans happen with unofficial tools that automate the consumer app.
Will bulk promotional broadcasts get my number banned?
Yuktar sends through the official WhatsApp Business API with approved templates and opt-in management, which is exactly how Meta expects promotional messaging to work — unlike unofficial bulk-sender tools that risk bans.
Can I segment customers by purchase behaviour?
Yes. Tag and segment contacts by product, order value or recency, then target each segment with different WhatsApp, email or SMS campaigns — and watch replies land in one shared inbox.
Is this WhatsApp-only?
WhatsApp, email and SMS share the same contacts, segments and inbox in Yuktar — so a campaign can start on WhatsApp and fall back to SMS for unreachable numbers.
What to send first
- Send shipping and delivery updates customers actually read
- Run festival-sale broadcasts to opted-in segments without getting blocked
- Win back lapsed customers with personalised reorder nudges
- Recover abandoned carts with WhatsApp reminders that include a one-tap checkout link
Put WhatsApp to work for your e-commerce business
Official API, approved templates, first broadcast this week. Start free; upgrade only when volume grows.
Get Started — It’s FreeNo credit card · Free forever · Cancel anytime